Privacy policy.

Who we are

This website and our games are made by Abzcore Games ("we", "us", "our"), an independent game studio in Kerala, India. We decide how your personal information is used, so under India's Digital Personal Data Protection Act, 2023 we are the "Data Fiduciary" for it.

Our address:
Abzcore Games, First Floor, AB Complex
Nellikkode, Kozhikode
Kerala, India

What this policy covers

This policy applies to:

• this website;
• our games, including Snail Got Guns for Android, and any play-test versions.

It does not cover other services we link to, such as Discord or Google Play, or the services listed under "Services we use". They have their own privacy policies, linked below.

Information we collect

On this website

This website has no advertising, analytics or tracking cookies. It is hosted by Cloudflare, which processes your IP address and basic request details (such as browser type and the page requested) to deliver the site and protect it from attacks. Cloudflare may set a strictly necessary security cookie for this.

If you turn the site's sound on or off, that choice is saved in your own browser (local storage). It never leaves your device.

In Snail Got Guns

• Device information: device model, Android version, language, and app-specific identifiers.
• Account information: if you sign in with Google Play Games, your Play Games player ID, display name and avatar. If you don't sign in, a player ID created for your device.
• Gameplay information: matches played, results, settings, progress, and which preset emotes you send.
• Network information: your IP address, which is needed to connect you to another player in an online match.
• Purchase records: what you bought in the game and when. Payments are handled by Google Play; we never see your card or bank details.
• Advertising information: your device's advertising ID and how you interact with ads (see "Ads & purchases").
• Crash and performance reports: technical details about errors so we can fix them.
• Things you send us: messages, bug reports and player reports.

Players can only communicate in the game with preset emotes. There is no free-text or voice chat, so we don't collect chat messages.

Services we use

We use these service providers to run the game. They process information on our behalf, under their own privacy policies:

• Photon Fusion (Exit Games): Online multiplayer: matchmaking and connecting two players. Processes your IP address, a session ID and in-match data such as positions, actions and emotes. Privacy policy
• Unity Gaming Services: Player authentication, game services and analytics. Processes a Unity player ID, device information and gameplay events. Privacy policy
• Google Play Games: Optional sign-in, so your progress follows your Google account. We receive your Play Games player ID, display name and avatar. Privacy policy
• Google Play Billing: Handles in-app purchases. We receive a record of what was bought; Google handles your payment details. Privacy policy
• Firebase (Google Analytics for Firebase, Crashlytics): Usage analytics and crash reports. Processes an app instance ID, device model, OS version, gameplay events and crash logs. Privacy policy
• GameAnalytics: Gameplay analytics, such as levels played, session length and progression, to balance and improve the game. Privacy policy
• Our advertising partner(s): show ads in the game (see "Ads & purchases"). Ad network to be confirmed
• Cloudflare: hosts this website. Privacy policy

We do not sell your personal information.

How we use it

• to run the game: sign you in, match you with an opponent and save your progress;
• to process purchases and restore items you've bought;
• to show ads that keep the game free to play;
• to fix crashes and bugs, prevent cheating and keep matches fair;
• to understand how the game is played so we can balance and improve it;
• to answer support requests and act on player reports;
• to meet our legal obligations.

Legal bases

In India, we process personal data under the Digital Personal Data Protection Act, 2023, on the basis of your consent (given when you install and use the game, or through in-game prompts) and for the legitimate uses the Act allows. You can withdraw consent at any time; see "Your rights & choices".

In the UK and EU, where the GDPR applies, we rely on:

• Contract: to provide the game you chose to play;
• Legitimate interests: security, fair play, crash reporting and improving the game;
• Consent: for personalised ads and optional analytics, where the law requires it;
• Legal obligation: where we must keep or share information by law.

Ads & purchases

Ads

Snail Got Guns shows ads. Our advertising partners may use your device's advertising ID, IP address and device information to choose which ads to show, limit how often you see the same ad, and measure results. Where the law requires it, we ask for your consent before showing personalised ads.

You can reset your advertising ID or turn off ad personalisation in your Android settings (Settings → Privacy → Ads on most devices).

In-app purchases

The game offers optional in-app purchases through Google Play. Google processes the payment; we receive a confirmation of the purchase so we can give you your items. Prices are always shown in Google Play before you pay.

Children

We care about young players' privacy. Under Indian law, anyone under 18 is a child, and processing a child's personal data needs a parent's or guardian's verifiable consent. We do not knowingly track children, monitor their behaviour or target ads at them. If we learn that we hold a child's data without the required consent, we will delete it.

The game's official age rating will be shown on its Google Play page. Rating pending Parents can find more in our Parents' Guide, and can contact us to review or delete their child's information.

How long we keep it

• Account and progress: while you play, and deleted within 90 days of a deletion request.
• Analytics and crash reports: kept by our providers for up to 14 months, then deleted or anonymised.
• Purchase records: as long as tax and accounting laws require.
• Support messages and reports: as long as needed to resolve them.

Exact periods to be confirmed with each provider's settings

Your rights & choices

Depending on where you live, you can:

• ask what personal data we hold about you and how it is used;
• ask us to correct, complete, update or delete it;
• withdraw consent, for example for personalised ads;
• nominate someone to act for you if you are unable to (a right under Indian law);
• receive a copy of your data, or object to how we use it (rights under the GDPR);
• complain to us first, and then to the Data Protection Board of India or your local data protection authority.

You can also stop all collection by uninstalling the game. To use any of these rights, contact us as described below. We may need to confirm your identity first.

Security

We use reasonable security measures, including encrypted connections and limited access to data, and we choose service providers that protect data properly. No system is perfectly secure, but if a breach affects you we will act quickly and notify you and the authorities where the law requires.

International transfers

Our service providers may store and process information on servers outside India, including in the United States and the European Union. We only use providers that protect data to the standards required by law, and we follow any transfer restrictions set by the Government of India.

Changes to this policy

We may update this policy as our games change. We will update the "last updated" date on this page, and tell players in the game or on Discord about important changes.

Contact & grievances

For privacy questions, requests or complaints, contact our Grievance Officer at Abzcore Games:

Abzcore Games, First Floor, AB Complex
Nellikkode, Kozhikode
Kerala, India

You can also reach us on our Discord. A dedicated privacy email address is coming soon. Email to be confirmed

We aim to respond within 30 days.